FIELD OPS · MUMBAI.

HypeHaus is a software platform built for a real-world category. The Field Ops Lead owns what software can't see: the door, the manager on shift, the guest who walked in confused, the post-event walkthrough at 3am. Five nights a week, you're inside Mumbai's venue network — the partner relationships you build are how we keep the platform alive.

• Operate inside 4–6 Mumbai venues every week — pre-shift walk, peak-hours hosting check, post-shift debrief
• Be the human face of HypeHaus to venue managers, security teams, and front-of-house staff
• Catch product issues before guests complain — broken QR flows, list mismatches, comp-token glitches — and route them to engineering same-night
• Run the venue activation playbook for new partners — first 14 nights live, hands-on
• Train venue staff on the HypeHaus dashboard, list flow, and entry experience
• Capture content on the ground — vibe shots, queue, doormen, the room — for the content team
• Build a relationship with every door manager in our partner network. They text you first when something breaks.
• Send the founder a Monday-morning recap of the weekend across every venue we operated

• 2–5 years inside Mumbai nightlife, hospitality, or events — venue staff, promoter, brand activation, FOH manager
• You already know the doormen, managers, and DJs at 10+ relevant Mumbai venues
• Comfort working Wednesday–Sunday nights, every week, including most public holidays
• Calm under pressure — when something breaks at 1am, you fix it instead of escalating
• Sharp instinct for guest experience — you can spot a broken vibe across the room
• Bonus: prior experience scaling on-ground ops for a multi-venue brand or platform

We open this role when revenue can sustain it — likely Wave 2 onwards. When we do, expect: top-decile cash for an early-stage self-funded startup, meaningful ESOP (4-year vest, 1-year cliff), direct collaboration with the founder, and a small team with big ownership.